At some point any professional shooter needs to make a decision regarding their go-to-ammo. This is particularly true when blowing through hundreds or thousands of rounds a week. Recently I had to make that choice.
Based on trial and error and rigorous ballistics tests, one small company rose to the top, Precision One Ammunition. The other reasons they rose to the top is that they are 1) an American company, and 2) they are small but obviously committed to quality.
Up until last week I had burned through thousands of Precision One rounds with no issues regardless of caliber or configuration. Last week during a training session I experienced lots of clicks with too few big bangs. As I investigated the rounds, the primer strike was good. Still, I didn’t want to blame a great product so I brought out another pistol of the same caliber – click – bang – click - click. Not good.
So, I sent an email in to Precision One explaining the situation. The response I received was quick, “Please give us a call. I have a few questions. We will get it straight.” I talked briefly with the owner, Jeff, and he indicated that they had discovered a slight setting issue on their primer press. He looked at the order receipt and without hesitating he sent me 500 replacement rounds for the entire batch I had ordered. End of story.
Customer service, especially in this industry, is extremely poor. I am even aware of one tactical products company that is proud to use four letter words in response to customer complaints or concerns and even brags publically about it. Instead of taking this approach, Jeff at Precision One was prompt, professional and demonstrated a level of integrity that is rare in our time.
I don’t know who makes the absolute best ammo on the market but Precision One has earned my loyalty.
Before I sign off I have one favor to ask of you. If you are planning at any time in the near future purchase rounds, do yourself a favor and give this small American company with sound values and great product a chance. You won’t be sorry you did.
Be prepared, stay vigilant, and remember that YOU are your first line of defense.